Help! Where to turn when it's not working right

The classroom application runs on a computer - and we all know how reliable computers can be! ;-) So, yes, at some point something in the classroom is not going to work just as it should. Who should you turn to for help?

If you are working in your class and the quiz, content or other part of the class is not appearing as it should, check first with your instructor. It may be something the instructor can fix. If your instructor cannot fix it, he or she will contact me and I or one of my staff will get it fixed as soon as possible.

If you are not currently enrolled in a class and you have technical questions about the classroom, check the Technical Assistance area. As soon as you confirm your account you are automatically added to both the Technical Assistance and Student Lounge areas of the classroom. Technical Assistance should show up on your list of courses on the right side of the screen.

If you are unable to access the classroom or you are getting an error of some kind, make a note of the error email me at ClassroomManager@interactiveonlineclassroom.com. I will get right on it since chances are no one else will be able to access the classroom at that time either.

We will periodically schedule upgrades and maintenance to the classroom system. If we can, we will post an announcement on the main classroom screen letting you know when it is scheduled. During the time the classroom is down for maintenance you will receive a message alerting you that the classroom is down when you log in. This message should also let you know when you can expect the classroom to be up again. We do try to keep these to a minimum, keep them short and schedule them during low traffic times for the classroom.

Hopefully you will find that your time at Interactive Online Classroom is trouble-free, but if you do encounter problems, let us know and we will do all we can to get things running smoothly once again.

posted by Classroom Manager @ 5:09 PM