A wide range of performance issues will be addressed, including low productivity, unacceptable quality, tardiness, and poor attendance. This course provides a step-by-step tool kit to help you analyze any performance problem, identify the best strategy for solving it and carry out the solution. The techniques empower both managers and employees to take control of their work performance. Take the course together for even greater benefit.
In this course students will:
- Be able to explain the basic concepts that support performance improvement activities.
- You will be able to apply the first three steps of the model to real performance issues.
- Be able to list ways to achieve performance improvements through people.
- Be able to determine root cause, and select the right solutions. You will also discuss implementation and measurement.
Prerequisites
Students should be familiar with browsing the internet, uploading files and using their operating system.
Requirements
No special software or equipment is required for this course.
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